Subscription & Cancellation Policy

At Dentix Labs, we offer subscription and recurring-purchase options on select products to make it easier for you to maintain your oral care routine. This Subscription & Cancellation Policy explains how subscriptions work, how charges are processed, and how you can modify or cancel your subscription.

By purchasing a product through a subscription or recurring-purchase option, you agree to the terms below.

1. Subscription Orders

When you select a subscription or recurring-purchase option at checkout, your order will automatically renew according to the subscription frequency and price displayed at the time of purchase.

By completing a subscription purchase, you authorize Dentix Labs and its authorized payment and subscription-processing providers to charge your selected payment method for each renewal until the subscription is canceled.

The applicable subscription price, renewal frequency, and other applicable charges will be displayed before you complete your subscription purchase.

2. Automatic Renewal

Your subscription will automatically renew at the frequency selected at checkout unless you cancel it before the next renewal.

Each renewal may generate a new order and payment. You are responsible for ensuring that your payment and account information remain current.

Subscription prices may change from time to time. If a change to your subscription price requires notice under applicable law, we will provide any notice required by law before the change takes effect.

3. How to Cancel Your Subscription

You may cancel your subscription at any time through Dentix Labs' Subscription Management portal.

To cancel:

1. Access the Subscription Management link on the Dentix Labs website.
2. Log in using the information associated with your subscription.
3. Select the applicable subscription.
4. Choose the option to cancel the subscription.
5. Follow the instructions to confirm cancellation.

You may also contact our customer support team at support@dentixlabs.com if you need assistance accessing or managing your subscription.

4. Cancellation Deadline

To prevent the next recurring charge and shipment, your cancellation must be completed before the next subscription renewal is processed.

Once a renewal order has been processed, cancellation of the subscription may not automatically cancel that order.

If you wish to cancel an order that has already been placed, please contact us as soon as possible. Order cancellations are subject to our Refund Policy and any applicable processing or restocking fees.

5. Subscription Changes

Where available, customers may be able to modify their subscription, including the subscription frequency, quantity, payment method, or other available options through the Subscription Management portal.

Changes made after a renewal order has already been processed may not affect that order and may instead apply to the following renewal.

6. Skipping or Pausing a Subscription

If the option is available through your Subscription Management portal, you may be able to skip or pause an upcoming subscription shipment instead of canceling your subscription.

A skipped or paused order does not necessarily terminate your subscription. Unless you cancel the subscription, it may resume and renew according to the applicable subscription schedule.

7. Refunds and Returns

Cancellation of a subscription does not automatically entitle you to a refund for orders that have already been processed or delivered.

Refunds and returns are governed by our Refund Policy. Certain products, including oral hygiene and other personal-care products, may be excluded from returns or refunds because of safety and hygiene considerations.

For eligible returns, the requirements and applicable time limits described in our Refund Policy apply.

8. Orders Already Shipped

If a subscription order has already been shipped, canceling your subscription will not automatically recall the shipment.

Any return or refund request for a shipped order will be handled according to our Refund Policy.

Customers are responsible for any applicable return shipping costs unless otherwise required by law or determined by Dentix Labs.

9. Failed or Declined Payments

If a subscription renewal payment is declined, expired, or otherwise cannot be processed, Dentix Labs or its payment/subscription provider may attempt to process the payment again.

We may suspend, delay, or cancel a subscription if payment cannot be successfully collected.

You are responsible for maintaining accurate and current payment information associated with your subscription.

10. Cancellation by Dentix Labs

Dentix Labs reserves the right to suspend or cancel a subscription when permitted by law, including in cases involving suspected fraud, abuse, unauthorized activity, repeated payment failures, product discontinuation, or violation of our Terms of Service.

If we cancel a subscription that has been paid for but not yet fulfilled, any refund will be handled in accordance with applicable law and our applicable refund policies.

11. Promotional Subscription Pricing

If you receive a promotional, introductory, or discounted subscription price, the promotional terms will be disclosed at the time of purchase.

Unless otherwise stated, promotional pricing does not necessarily remain in effect for future renewals.

12. No Long-Term Commitment

Unless a specific product or offer clearly states otherwise, Dentix Labs subscriptions are not intended to require a minimum number of renewal periods.

You may cancel your subscription before a future renewal in accordance with this policy.

13. Contact Us

If you have questions about your subscription, cancellation, billing, or an upcoming renewal, please contact us:

Dentix Labs
Email: support@dentixlabs.com
Website: DentixLabs.com

We recommend contacting us as soon as possible if you believe you have been charged incorrectly or need assistance with a subscription cancellation.

14. Relationship to Other Policies

This Subscription & Cancellation Policy supplements Dentix Labs' Terms of Service and Refund Policy. If there is a conflict between this policy and another applicable policy, the terms required by applicable law will control, followed by the applicable terms governing your specific purchase or subscription.

Dentix Labs reserves the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.

By starting or continuing a subscription, you acknowledge that you have reviewed and agreed to the applicable subscription terms.